SecureMailMerge
Help Center
Here you will find all our guides to getting you started, troubleshooting certain issues or frequently asked questions. If anything isn't answered, feel free to reach out at help@securemailmerge.com
Getting Started Guides
Advanced Use Cases
- Advanced options in SecureMailMerge explained
- How do I add a delay between messages?
- How do I add CC or BCC recipients to my mail merge?
- How do I add custom headers or List-Unsubscribe?
- How do I add images to my mail merge?
- How do I add individual links from my spreadsheet?
- How do I download the send report and read its columns?
- How do I preview emails before sending?
- How do I request read receipts or set high importance?
- How do I review and unselect recipients before sending?
- How do I schedule my mail merge for a specific day?
- How do I send different attachments to each recipient?
- How do I send only on certain days and hours?
- How do I set a reply-to address for my mail merge?
- How do I set default values for empty fields?
- How do I use conditions to show or hide content?
- Mail Merge Many-to-One: Combine Rows into One Email
Security
Licensing
- Find Your Azure SaaS Subscription ID for License Linking
- How do I access my invoices or change billing details?
- How Do I Consolidate Licenses into a Company Plan?
- How do I manage SecureMailMerge licenses as a reseller?
- How Do I Set Up Centralized Subscription Management?
- How do I transfer my license to a different email address?
- How to cancel your SecureMailMerge subscription
- Installing the Add-in vs. Purchasing a License
- Manage Licenses Programmatically with the Licensing API
- Managing and assigning licenses for others
Troubleshooting
- Does SecureMailMerge work with "Shared Mailboxes"?
- How do I send a network log to support?
- How do I send example messages to support?
- How do I uninstall SecureMailMerge?
- How to fix add-in initialization issues
- Why am I seeing "Access to browser storage is blocked"?
- Why am I seeing "does not have the right to send mail"?
- Why am I seeing "Error in liquid syntax"?
- Why am I seeing "Identical recipients detected"?
- Why am I seeing "Need Admin Approval"?
- Why am I seeing "ParseError: unexpected token"?
- Why Does the Promotional Banner Still Appear?
- Why is my login screen black or blank?
- Why is the SecureMailMerge icon not showing?
- Why isn't my spreadsheet working?
Frequently Asked Questions
- Discounts for Nonprofits and Educational Institutions
- Does mail merge work with "New Outlook"?
- Does SecureMailMerge track email opens or clicks?
- Does SecureMailMerge work with personal Outlook accounts?
- How are dates formatted in a mail merge?
- Is there a free trial or demo available?
- Steps after purchasing a SecureMailMerge license
- What are the maximum limits for mail merge campaigns?
- Why does my spreadsheet show an "illegal characters" error?
- Why Is the Promotional Footer at the Top of My Email?
- More frequently asked questions →